Recently, I had a window replaced. Consistently poor service left me disgruntled. After expressing my frustration to the installer, I received a call from the company’s district manager.
Still frustrated, I quickly rattled off a list of the company’s wrongs. As I did, I thought, “I’m behaving like a crazy woman.”
That’s when it occurred to me. How many times have I been on the other side of this conversation, the rational person trying to calm down a difficult person?
Having realized this, I began analyzing this conversation. In doing so, here’s what I learned about how to deal with difficult people:
Tags
Latest Posts
- The Message of Ash Wednesday
- Jesus chooses you and so does the church
- Teaching kids to worship
- This is 44
- The gift of VBS
- 7 Reasons Why Group May Not Be the Easy VBS
- 4 Things I Appreciated About Group’s SCUBA VBS
- Honey, I love you
- 12 Books You Should Read
- A blessing for youth leaders nurturing faith beyond youth group