Dealing with the Crazies


Window

Recently, I had a window replaced. Consistently poor service left me disgruntled. After expressing my frustration to the installer, I received a call from the company’s district manager.

Still frustrated, I quickly rattled off a list of the company’s wrongs. As I did, I thought, “I’m behaving like a crazy woman.”

That’s when it occurred to me. How many times have I been on the other side of this conversation, the rational person trying to calm down a difficult person?

Having realized this, I began analyzing this conversation. In doing so, here’s what I learned about how to deal with difficult people:

Read the rest of this article here. 

Jen Bradbury on Youth Ministry

Jen serves as the Minister of Youth and Family at Atonement Lutheran Church in Barrington, Illinois. A veteran youth worker, Jen holds an MA in Youth Ministry Leadership from Huntington University. Jen is the author of The Jesus Gap: What Teens Actually Believe about Jesus (The Youth Cartel), The Real Jesus (The Youth Cartel), Unleashing the Hidden Potential of Your Student Leaders (Abingdon), and A Mission That Matters (Abingdon). Her writing has also appeared in YouthWorker Journal, Immerse, and The Christian Century. Jen is also the Assistant Director of Arbor Research Group where she has led many national studies. When not doing ministry or research, she and her husband, Doug, and daughter, Hope, can be found traveling and enjoying life together.

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Jen's Books

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A Mission That Matters: How To Do Short-Term Missions Without Long-Term Harm

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Now Available!

Unleashing the Hidden Potential of your Student Leaders

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The Real Jesus

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The Jesus Gap

What Teens Actually Believe About Jesus

Based on National Research

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